Bilingual life and more

The numbers speak for themselves
August 21, 2008, 8:32 am
Filed under: Uncategorized | Tags: , , ,

Wow, I am impressed how many hits my “Delta Skymiles nightmare” got so far. I guess a lot of people can relate. No, I KNOW a lot of people can relate. Whoever I tell this story, the response is a nodding head and some horror story of their own – about Delta. This really sucks, because, other than British Airways, and they are not much better, because of the Gatwick-Heathrow switching, there is no airline that flies to Düsseldorf or Cologne. Those are the best for me. Yes, I can fly to Amsterdam, Frankfurt and Brussels, but, by now, they are more expensive than Düsseldorf and Cologne and much further from my hometown. And when we are flying with 4 people, every little bit helps.

I understand Delta does not want to loose money by giving away “everything but free” tickets, but how about people, purposely, trying to find other companies to fly with, loosing customers. Satisfied customers are returning customers, and also referring customers.

Bad customer service and Skymiles scams, thus pissing off customers seem like a good recipe for bankruptcy. Oh wait, they already did that ….


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